“The dentist was great. At checkout, I was told someone would call to explain the cost of my next visit. I’m still waiting, so I haven’t booked.”
You can’t be
in every room. But your standard can.
Loyalo is an operations platform for managing patient experience across a dental group.
It gives teams a common way to follow through on patient feedback, with an impartial record that helps leadership recognise good work and see where support is needed.
One visit.
Two experiences.
Fictional example. Editorial illustration.
Maria may book elsewhere.
First contact attempt after this feedback: on time.
“Called Maria, explained the estimate and sent a written copy. Reviewed the missed callback with the team. Callback completed.”
Lisa marked the case: Taken care of.
Maria’s feedback and Lisa’s recorded follow-up stay together in one record.
Give your teams
room to work.
Managers handle the conversations and record their responses.
Loyalo
- Tracks the deadline for the first contact attempt
- Sends reminders
- Records missed deadlines
Regional leaders oversee the work.
Nobody at the practice chooses which patients are invited to give feedback. What patients report helps your teams recognise good work and investigate concerns.
Put your attention
where it’s needed.
The weekly executive email brings together response activity, recognition, missed deadlines and gaps in patient feedback across your group.
Use the weekly account with your regional leaders to recognise good work, decide where support is needed and put time and resources behind it.
Then review new patient feedback to see whether the change helped.
People move on.
Questions come back.
Loyalo preserves original entries and makes later changes detectable, so your group has a history to return to.
A late response does not erase a missed deadline.
Good work belongs in that history. So do gaps and our own failures.
One response standard. Whether you lead 5 locations or 500.
Founder and assurance
HIPAA attestation + SOC 2 Underway
Loyalo is designed around HIPAA requirements.
Independent HIPAA attestation and SOC 2 are underway with Thoropass Assurance.
BAA
We sign a business associate agreement with every customer.
See what Loyalo would
add to your group.
Compare the manager’s work, regional support and the record they keep with how your group works today. See what Loyalo would change and what running it would involve.
Lead a group you
can stand behind.