Loyalo. Loyal to the truth.

Software for DSOs and owners of multiple dental locations

United States and Canada

Loyalo is the record of what patients say and how your group responds.

The last time a patient had a bad experience at one of your locations, how did you hear about it?

Did you find out too late?

Talk to the founder

Founded by a dentist who owned three dental locations over twelve years.

How it works

Loyalo asks patients about their visit. When someone reports a concern, the people responsible for that location receive it with a deadline. The person who acts records what they did under their own name.

You decide what a good response looks like. Loyalo shows you what happened, in the patient's words and in your team's.

However you grow, by opening or by buying, every location runs the same rule from the day it connects.

From a concern to an account

One ordinary Tuesday.

An illustrative example.
Calls are documented by the manager.

Patient feedback & responseTuesday

· Patient feedback

“Thirty minutes in the waiting room, and nobody told me why.”

· Responsibility

The feedback reaches the people responsible for the location, with a deadline to respond.

· Manager’s entry

Called. No answer. Left a message.

· Manager’s entry

Patient called back at 4:30. Nobody had told them we were running behind. I apologized for that, and the desk will tell people at check in from now on.

· Outcome

Taken care of, marked by the manager.

Scroll inside the screen to read the full example.

In this example, the patient's feedback reaches the location on the day of the visit.

You read what the patient said and what the manager wrote, one beside the other. Nothing here told anybody what to do, and nobody at Loyalo decided this was taken care of. The manager did, with their name on it.

Across your group

Clear responsibility
at every location.

  1. The location cannot choose which patients receive an invitation, and you see who could not be reached.

  2. An unhappy response belongs to the location. The people responsible there see it, and the person who acts is named in the record.

  3. Once a case has a deadline, the location cannot extend it. If nothing is entered by that deadline, the case turns red and the missed deadline stays visible.

  4. Each entry is written by the person who did it, with their name and the time.

Your team brings the judgment.
You decide what needs to change.

The people behind the response

The record runs
both ways.

Think about the manager who tries again when a patient does not answer, and who takes the time to work out what would help.

You want people like that in your group, and you want their effort to count.

What they wrote sits beside what the patient said. Months later, when somebody who was not there tells the story differently, what they wrote that day is still there.

You can see who did the work, where a deadline was missed, and whether the people responsible had the support they needed.

A record to lead with

Now imagine
Monday morning.

You sit down with your operations team. There is good work worth sharing across the group, a missed commitment that needs a conversation, and a concern patients have raised more than once that you want to understand.

All of it is in front of you, in their own words.

You can ask what your managers learned, say what you expect, and decide where to act. Patient experience has a place in the decisions you make about training, support and how your locations work.

You want capable people leading this business and an approach to patients you are proud to stand behind.

Loyalo gives you a record to bring into that work as the group grows.

From Joannis

Why I built it.

Joannis Sekoulidis, founder of Loyalo
Joannis Sekoulidis, DDS MScDentist & founder, Loyalo

I was in the office the day it happened.
I still did not know.

It was 8:30 at night, at my dinner table, long after that patient had walked out. One review, under a first name I did not recognize. I read it twice.

I could not tell you who the patient was, what we had done for them, or who had been in the room. Neither could my staff. Somebody had walked out of my own practice unhappy, and nobody knew, so nobody called.

I lost the whole night to it. What did we miss, what could I have done, who was working that day. I would have called that patient the same afternoon. I would have called that night. Nobody could tell me who to call.

I had that night more than once. I looked for something that would have told me in time, and I did not find it.

What if I had known that afternoon, while the patient was still on the way home and a phone call would still have meant something? That is what this is. The patient gets asked. The answer goes to the people responsible, by name, with a deadline. What they did about it stands there in their own words.

I am a dentist. Over twelve years I owned three dental locations. I bought, merged, built one from the ground up and sold twice, most recently in September 2024. I have also been through diligence as a seller twice, and you learn what your version of events is worth when somebody else gets to check it.

I am still licensed. I stepped away from the chair to build this, and the first customers come on board this fall.

Tell me what you expect to happen when a patient is unhappy, and I will show you what Loyalo does with it.

Joannis Sekoulidis, DDS MSc
Founder, Loyalo

Talk to Joannis

Trust

Security
and privacy.

Loyalo is designed around HIPAA privacy and security requirements. I sign a privacy and data-protection agreement with every customer, including a business associate agreement where HIPAA applies.

An independent HIPAA attestation and SOC 2 are under way with Thoropass Assurance, a licensed AICPA peer-reviewed CPA firm.

Loyal to the truth

Stories change.
Records don’t.

Tell me how your group handles patient concerns. I’ll walk you through how Loyalo would fit.

Or message me on LinkedIn